Do you accept returns?
- As an important part of our value chain, we accepts returns.
- Product can be returned only if found defective or not as described. Also, the shipment should not be tampered and transparent tape should be there. Always do make an unboxing video of a shipment as it is required to manage issues smoothly.
- Customer need to contact within 3 days of Delivery.
Can I pre-order an item that is sold out?
Found in “OUT OF STOCK?” Still LIKE IT? We will arrange it for you – mail us at “care@essentive.in”.
My order arrived damaged
- Our people in the warehouse care for each and every single shipment and pack them in the most protective way possible. Still, got issues regarding shipment? please fill out the form below. You need to inform us on the day shipment is delivered.
- Please refuse to accept the parcel if it is not intact. However, due to any reason if you accepted it please make an unboxing video of the parcel to avoid any inconvenience.
What should I do if I entered an incorrect shipping address?
No worries, will update your shipping address. mail us at “care@essentive.in” *Address can only be updated before the parcel is shipped.
I sent my product to Essentive for after-sales service. Has it been received? What's the latest?
mail us at “care@essentive.in”
I received the wrong product. What should I do?
We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 2 days so we can work with you to correct the issue.
What if I do not like the product or get the defective one?
We, at Essentive, work to ensure that you get what you see on our website. We are always here to help you with any issue, however, we do offer a refund only in case you find a defective or damaged product and we are not able to replace it.
I found something else in my parcel that is not my product?
We here in Essentive have three layers of quality check of an item so you get the exact same product in the parcel, However, if there is anything seems suspicious then please reject the receiving of the order and if you receive it then always make an unboxing video of the parcel for your safe side.
What should I do when seller calls their product to get it checked?
When you raise an issue for the defective or damaged product through our any channel, then after the approval of the product call, you will be informed, so, before the hand over of the product to the pickup man always make a video during packing of the parcel, it ensures that we get the same product that you have packed.
How long does it take to receive a refund?
The refund process takes 7 working days after all conditions and terms & conditions are met.
